About us

The National Health Insurance Company – Daman is the UAE’s leading specialised health insurer, providing comprehensive health insurance solutions to about 3 million members in the UAE.

Daman is a public joint-stock company that is 80% owned by the Abu Dhabi Government with the remaining 20% owned by Munich Re.

Daman, a pioneer in health care insurance, drives innovation through a combination of state-of-the-art technology and healthcare-related expertise offered by a highly skilled and knowledgeable workforce. Members benefit from added value through unique offerings such as the disease and case management programmes. Daman also operates a 24/7 customer call centre and has a medical services authorisation team in direct contact with Daman’s network of healthcare providers. It also provides a diverse range of online services that are unmatched in the UAE.

Daman has set high standards in the health insurance industry and has been awarded a number of internationally recognised awards and quality-focused certifications in a relatively short span of time.

Overview

As the region's leading specialised health insurer, providing comprehensive health insurance solutions to more than 3 million members in the UAE, we are the partner of choice for many of the country's most prominent organisations.

Our innovation comes from our market-leading digitalisation as well as the expertise of our professionals.

We have consistently been ranked among the best in the field, with a range of awards for our market-leading digitalisation and social initiatives.

Contributing to the community is important to us, which is why we host over 300 family-friendly events each year to improve health and wellness for everybody.

Our values

We set the standard with our exceptional service through the creation and use of internationally-recognised best practices.

We are pioneers in health insurance and continue to introduce innovative solutions as part of our vision to become the most trusted partner in health for the UAE community.

We communicate openly and transparently and our departments and joint ventures collaborate seamlessly to unite as one organisation.

We support our people in enabling them to exceed the expectations of our members and stakeholders.

We are motivated by an aspiration to achieve, which we channel both individually and collectively, into providing an unparalleled level of service to make our members happy.

Management
Dr Michael Bitzer
Dr Michael Bitzer
Chief Executive Officer

Dr Bitzer has been our CEO since 2005, when we were first set up.

He has 30 years of experience in healthcare, medicine, and strategic management, and spent 16 years in the German military where he trained medically and reached the rank of major. After his military service, he worked for companies like Aventis Pharma, Gemini Consulting, and Munich Re before joining us.

Dr Bitzer has a PhD in Medicine from Albert-Ludwigs University in Freiburg, Germany and a Bachelor of Business Administration specialising in Marketing from the University of Applied Sciences in Lahr, Germany.

A keen sportsman, he enjoys running and cycling in his spare time, as well as cross-country skiing in the mountains of Europe.

He is also on the board of Saudi Enaya Cooperative Insurance Company.

Ms Bayna Al Awani
Ms Bayna Al Awani
Chief Innovation and Financial Officer

Ms Al Awani has been with us since 2010, when she first joined as Finance Director. As CIFO, she looks after the Digitalisation and Innovation and International Services departments, and special projects that drive the evolution of health insurance in the UAE. She also oversees our financial, underwriting and procurement affairs. 

She has over 20 years of professional experience, gained working in companies including Abu Dhabi National Oil Company, Abu Dhabi Basic Industries Corporation, and previously as our Chief Financial Officer (CFO).

Ms Al Awani has a BA in Accounting from UAE University, and an Executive MBA from St Gallen University.

She is a keen tennis player and swimmer, and likes reading, travelling and community-based volunteer work.

Mr Hamad Al Mehyas
Mr Hamad Al Mehyas
Chief Process Officer

Mr Al Mehyas is responsible for overseeing our operational processes, including claims, authorisation, case management, and medical investigation and audit. 

He has over 15 years of experience, and is considered one of the first UAE nationals to specialise in forensic medicine, a field in which he has received an excellence award. He has worked  in a number of senior roles at the federal and local governmental levels, as well as around the GCC region. These include leading roles in the UAE National Biosecurity Office, Ministry of Justice, and the Food Safety Department at the Ministry of Environment and Water, where he was the Director of Laboratories.

He holds a bachelor’s degree from Glamorgan University, and a master’s degree from the University of Central Lancashire, both in the UK.

In his spare time, Mr Al Mehyas enjoys football, community work, poetry, cars and travelling.

Dr Jad Aoun
Dr Jad Aoun
Chief Medical Officer

Dr Aoun has been with us since 2006, when he joined as Operations Director, responsible for the medical side of the business. As CMO, he now looks after medical strategy, services, community health management and provider relations.

He has over 20 years’ experience in healthcare, including 4 years as a GP, and was involved in the creation of the Thiqa programme for UAE nationals. Dr Aoun has worked in India for Munich Re, where he was Vice President of Operations, for MedNet in Saudi Arabia, and in Lebanon for Securité Assurances.

Dr Aoun holds an MD from Latvia, which he gained at the Latvian Medical Academy in Riga.

In his spare time, he enjoys bodybuilding and boating.

Mr Peter Bauer
Mr Peter Bauer
Chief Information Officer

Mr Bauer has been with us since 2010, when he first joined us. He was our Chief Services Officer before he became our CIO in 2013. He looks after the informational elements of the business, including IT infrastructure, services and business intelligence.

He has over 20 years of experience in IT and healthcare operations, and has worked in advanced healthcare services in Germany for companies such as Munich Re, Almeda AG and TOP Business Consulting AG.

Mr Bauer has a Diploma in Electrical Engineering from the University of Erlangen in Nuremberg, Germany.

In his spare time, Mr Bauer enjoys music, playing guitar, kitesurfing and triathlons.

Dr Sven Rohte
Dr Sven Rohte
Chief Commercial Officer

Dr Rohte joined us as CCO in 2010, and oversees the commercial aspects of our business, as well as the Thiqa programme for UAE nationals, which we manage on behalf of the Government of Abu Dhabi.

Previously, he was the CCO at Thuraya Telecommunications. He has more than 10 years’ experience in strategy management, and has worked for companies like Roland Berger Strategy Consultants on business transformation projects in the Middle East, Asia, Africa, and Europe.

Dr Rohte holds a PhD in Business Administration from the University of Trier in Germany, where he also lectured as an assistant professor.

A passionate triathlete, he has participated in TriYAS, the ITU World Triathlon Abu Dhabi, and many other world-class running, swimming and cycling events brought by Daman’s ActiveLife.

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