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Customer’s FAQ

Explore our Frequently Asked Questions to gain clarity on coverage, claims, and everything in between.

What are Reasonable and Customary Charges (R&C)?

R&C charges refer to the average price of a particular treatment across the network of providers for a specific plan.  Daman applies R&C rates to claims incurred out of the plan’s network as non-network prices could be quite high and will impact the policy’s renewal premium.  So to maintain a balance between treatment access and cost, payment will be on a R&C basis and not on the actual out of pocket cost of the member.

What are the basic document requirements for claim submission?

You may be asked to provide additional documents depending on the nature of your claim such as Prescription, police reports, death certificate, referral form, visa copy, airline ticket.

What are additional documents which may be requested depending on the type the of service?

You may be asked to provide additional documents depending on the nature of your claim such as Prescription, police reports, death certificate, referral form, visa copy, airline ticket.

How do I submit a claim?

You can submit your reimbursement claim either through Daman app or Daman website.

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