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Value Choice FAQ

Whom do I contact for more information about Value Choice?

You can reach us through our call center 24/7 on 600-5-32626 or email us at customerinfo@damanhealth.ae

If a member has a NAS network, do they still need to contact Daman for any escalation, or should they contact NAS directly?

For any complaints, members need to directly contact the NAS through following channels:

  • Telephone: 800-2311 (Toll Free 24-7 Call Center)
  • Email: complaints@nas.ae
  • MyNas Mobile App: Member will be required to register first before being able to log a complaint
  • NAS Website: https://www.nas.ae/complaints/

How do I submit my claims?

In case your plan is under the Daman network, you can submit your claim either through the Daman mobile app or the Daman website

In case your plan is under the NAS network, you can submit your claim either through the NAS mobile App or the NAS website

Do I have the option to request Daman in-house or NAS network?

No, your network will depend on the location where your trade license has been issued. If your company is registered in the Emirate of Abu Dhabi, then your coverage will be under the Daman Network. If your company is registered in the Emirate of Dubai or Northern Emirates, your coverage will be under the NAS network

What is the maximum number of Value Choice plans allowed under each Company policy?

Up to a maximum of two Plan Choices (Categories) can be opted for under your Value Choice plan, subject to having a clear categorization criterion based on hierarchy. Please note, principals and dependents will need to be enrolled in the same category.

Is a medical report required for members during plan enrollment?

Yes, medical reports are required in below mentioned scenarios, such as:

  • For members 61 years and above
  • For newborns up to 6 months of age
  • As and when requested by Daman

Are pre-existing conditions covered under the value Choice plan?

Yes, pre-existing conditions are covered under the Value Choice plan up to a specified limit, if you have declared the same in your application form

Can I also include my family in the Value Choice plan?

Yes, we can include families in the Value Choice plans provided you are a dependent, and/or the principals are a part of the company as defined in the eligibility criteria.

Where can I buy my Value Choice plan?

You can buy a Value Choice plan at Daman branches, from the Daman website or with the help of our insurance brokers

As a company owner, what benefits do I get from Value Choice?

  • There are three different plan options under Value Choice – Gold, Silver, Bronze.
  • You can customize your plan by selecting the benefits and the coverage limit. These include network, territory, optical, dental and many more.
  • It is a pocket-friendly plan with co-insurance and other cost sharing options

How do I know if I am eligible for Value Choice?

If you’re a Company with up to 10 employees and their dependents (including investors), then you qualify for our Value Choice health insurance plans.

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