Frequently asked questions
1 When can I start using my plan benefits?
2 Where can I use my plan benefits?
3 How can I use my plan benefits?
4 How do I receive outpatient benefits?
5 How do I receive inpatient benefits?
6 How do I file a reimbursement claim?
7 How do I upgrade maternity benefits?
8 Member’s rights and responsibilities
9 What is Pharmacy Benefit Management (PBM)?
10 How can I appeal as a member under PBM?
11 What is a drug formulary? (Basic Plan)