Please fax all your queries and complaints to 00971 2 614 9787
Customer Service Department
Customer Communications and Complaints Management Unit
National Health Insurance Company – Daman
P.O. Box: 128888, Abu Dhabi, United Arab Emirates
If you have raised a complaint, our team will acknowledge it within two working days by sending you an SMS or an email with the complaint number. We will then proceed with a thorough investigation into your issue and get back to you within 15 working days. Please be assured that your complaint will be dealt with seriously, diligently and confidentially.
To investigate your complaint thoroughly, please provide us with any supporting documents and ask us the questions you would like us to answer.
Are you not satisfied with our response?
We aim to meet, and even exceed our members’ expectations and provide them with solutions to their complaints. In case you are not satisfied with our response, you may contact us again via email@example.com and providing us with your original complaint reference number. A Customer Service Supervisor will acknowledge your complaint within two working days, and will proceed to investigate your case further before responding to you within 15 working days.
In the unfortunate event where we are unable to reach a satisfactory agreement with you, you have the right to refer your complaint to the appropriate insurance regulator as indicated below. Kindly quote your Daman complaint reference number to the insurance regulator.
If you are working and/or residing in Abu Dhabi, please refer to:
The Department of Health (DOH)
P.O. Box 5674, Airport Road, Abu Dhabi, United Arab Emirates
Tel: 00971 2 449 3333 | Fax: 00971 2 444 9822 | Email: firstname.lastname@example.org
If you hold a Dubai residence visa, please refer to:
The Dubai Health Authority (DHA)
Visit the DHA website to log a complaint: www.isahd.ae
If you are working or residing in any other Emirate other than Abu Dhabi or Dubai, please contact:
The Insurance Authority
P.O. Box 113332, Aldar HQ, Al Raha Beach, Abu Dhabi, United Arab Emirates
Tel: 00971 2 499 0111 | Fax: 00971 2 557 2111 | Email: email@example.com
Alternatively, you may also visit the Insurance Authority website by clicking here to log an anonymous complaint.