We have upgraded our services to submit your applications on the spot. To start please click here . Need help? Check our online application steps.
Have you got questions?

We have the answers! Get in touch with us via any of the below channels and we’ll do our best to get back to you as soon as possible.

Daman's gone full social

We are everywhere you are, so we can serve you better.

You can ask us questions on any of our social media channels 24/7, in both Arabic and English. You can find us on Facebook, Messenger, Twitter and various other places:

 

 

Live a fuller life with daily health tips, and stay updated on our services and plans with 24/7 assistance.

Get in touch with us between 9am- 5pm, Saturday to Thursday.

 

Write us an email

We're listening at customerinfo@damanhealth.ae

 

For members with Essential Benefits Plan: dubaibasic@damanhealth.ae

Talk to us

800 432626 (Toll-Free), +971 2 614 9555

 

For members with Essential Benefits Plan, please call us on: 00971 2 614 5454

Find a branch or visit our head office

Easily locate the nearest branch or service point on a map with our branch locator or visit our Head Office.

Share your feedback

We take it personally. Pen us your thoughts using this form.

Send us a letter

PO Box 128888, Abu Dhabi, United Arab Emirates

Are you not satisfied with our response?

We aim to meet, and even exceed our members’ expectations and provide them with solutions to their complaints. In case you are not satisfied with our response, you may contact us again via customerinfo@damanhealth.ae and providing us with your original complaint reference number. A Customer Service Supervisor will acknowledge your complaint within two working days, and will proceed to investigate your case further before responding to you within 15 working days.

In the unfortunate event where we are unable to reach a satisfactory agreement with you, you have the right to refer your complaint to the appropriate insurance regulator as indicated below. Kindly quote your Daman complaint reference number to the insurance regulator.

If you are working and/or residing in Abu Dhabi, please refer to:
The Department of Health (DOH)
P.O. Box 5674, Airport Road, Abu Dhabi, United Arab Emirates
Tel: 00971 2 449 3333 | Fax: 00971 2 444 9822 | Email: contact@abudhabi.ae

If you hold a Dubai residence visa, please refer to:
The Dubai Health Authority (DHA)
Visit the DHA website to log a complaint: www.isahd.ae

If you are working or residing in any other Emirate other than Abu Dhabi or Dubai, please contact:
The Insurance Authority
P.O. Box 113332, Aldar HQ, Al Raha Beach, Abu Dhabi, United Arab Emirates
Tel: 00971 2 499 0111 | Fax: 00971 2 557 2111 | Email: contactus@ia.go.ae

Alternatively, you may also visit the Insurance Authority website by clicking here to log an anonymous complaint.

 

Click to view Complaint Process Flowchart