Daman's gone full social
We are everywhere you are, so we can serve you better.
You can ask us questions on any of our social media channels 24/7, in both Arabic and English. You can find us on Facebook, Messenger, Twitter and various other places:
Live a fuller life with daily health tips, and stay updated on our services and plans with 24/7 assistance.
Send us a letter
PO Box 128888, Abu Dhabi, United Arab Emirates
Are you not satisfied with our response?
We aim to meet, and even exceed our members’ expectations and provide them with solutions to their complaints. In case you are not satisfied with our response, you may contact us again via email@example.com and providing us with your original complaint reference number. A Customer Service Supervisor will acknowledge your complaint within two working days, and will proceed to investigate your case further before responding to you within 15 working days.
In the unfortunate event where we are unable to reach a satisfactory agreement with you, you have the right to refer your complaint to the appropriate insurance regulator as indicated below. Kindly quote your Daman complaint reference number to the insurance regulator.
If you are working and/or residing in Abu Dhabi, please refer to:
The Department of Health (DOH)
P.O. Box 5674, Airport Road, Abu Dhabi, United Arab Emirates
Tel: 00971 2 449 3333 | Fax: 00971 2 444 9822 | Email: firstname.lastname@example.org
If you hold a Dubai residence visa, please refer to:
The Dubai Health Authority (DHA)
Visit the DHA website to log a complaint: www.isahd.ae
If you are working or residing in any other Emirate other than Abu Dhabi or Dubai, please contact:
The Insurance Authority
P.O. Box 113332, Aldar HQ, Al Raha Beach, Abu Dhabi, United Arab Emirates
Tel: 00971 2 499 0111 | Fax: 00971 2 557 2111 | Email: email@example.com
Alternatively, you may also visit the Insurance Authority website by clicking here to log an anonymous complaint.
Click to view Complaint Process Flowchart