|
This unique global emergency service program immediately connects you to doctors, hospitals, pharmacies and other services when faced with a medical emergency while travelling 150 kilometers or more away from your permanent residence, or to another country.
Assist America’s Operations Centres are staffed 24 hours a day, 365 days a year with trained multilingual and medical personnel, including nurses and doctors, to advise and assist you quickly and professionally in a medical emergency.
One simple phone call to the number on your Assist America identification card will connect you to:
- A global Network of pre-qualified medical providers
- A state-of-the-art Operations Centre with worldwide response capabilities
- Experienced crisis management professionals
- Air and ground ambulance service providers
Assist America *completely arranges and pays for all of the assistance services it provides without limits on the covered cost. This alleviates many of the obstacles and potential expenses that can be caused by medical emergencies away from home. It is important to keep your identification card with you at all times so that you can call for services whenever you need them.
Assist America is not travel or medical insurance, rather it is a provider of global emergency services. Assist America’s services do not replace medical insurance during medical emergencies away from home. All medical costs incurred should be submitted to Daman and are subject to the policy limits of your health coverage.
*All services must be arranged and provided by Assist America. No claims for reimbursement of assistance services will be accepted.
Medical Consultation, Evaluation & Referral
Calls to Assist America’s Operations Centre are evaluated by medically certified personnel and referred to qualified doctors and/or hospitals.
Hospital Admission Guarantee
Assist America fosters prompt hospital admission by validating the member’s health coverage extent to which something is covered or by advancing funds to the hospital as needed.
Emergency Medical Evacuation
If adequate medical facilities are not available locally, Assist America will use whatever mode of transport, equipment and personnel necessary to evacuate a member to the nearest facility capable of providing a high standard of care.
Critical Care Monitoring
Assist America's medical personnel will maintain regular communication with the member’s attending physician medical practitioner and/or hospital and relay information to the family.
Medically Supervised Repatriation
If a member still requires medical assistance upon being discharged from a hospital, Assist America will repatriate him/her home or to a rehabilitation facility with a medical or non-medical escort, as necessary.
Prescription Assistance
If a member needs a replacement prescription Directions prescribed beforehand while traveling, Assist America will help in filling that prescription Directions prescribed beforehand .
Emergency Message Transmission
Assist America will receive and transmit emergency. A sudden unforeseen crisis messages for members.
Compassionate Visit
If a member is traveling alone and will be hospitalized for more than seven days, Assist America will provide economy, round-trip, common carrier transportation to the place of hospitalization for a designated family member or friend.
Care of Minor Children
Assist America will arrange for the care of children left unattended as the result of a medical emergencyA sudden unforeseen crisis and pay for any transportation costs involved in such arrangements. .
Return of Mortal Remains
Assist America will render every possible assistance in the event of a member’s death. This service includes arranging preparation of the remains for transport, procuring required documentation, providing the necessary shipping container as well as paying for transport.
Lost Luggage or Document Assistance
Assist America will help members locate lost luggage, documents or personal belongings.
Interpreter & Legal Referrals
Assist America will refer members to interpreters and/or legal personnel, as necessary.
Pre-trip Information
Assist America offers members web-based country profiles that include visa requirements, immunization and inoculation recommendations, as well as security advisories for any travel destination.
- Travel undertaken specifically for securing medical treatment
- Commission of unlawful act(s)
- Attempts at suicide
- Incidents involving the use of drugs unless prescribed by a physician
- Transfer of Member from one medical facility to another medical facility of similar capabilities and providing a similar level of care
- Without medical authorization
- With mild lesions, simple injuries such as sprains, simple fractures, or mild sickness which can be treated by local doctors and do not prevent the Member from continuing his/her trip or returning home
- With a pregnancy over six months
- With mental or nervous disorders unless hospitalized
- Travel by a member’s spouse (spouse business travel)
- Trips exceeding 90 days from legal residence without prior notification to Assist America (Separate purchase of Expatriate coverage is available)
While assistance services are available worldwide, transportation response time is directly related to the location/jurisdiction where an event occurs. Assist America is not responsible for failing to provide services or for delays in the delivery of services caused by strikes or conditions beyond its control, including by way of example and not by limitation, weather conditions, availability of airports, flight conditions, availability of hyperbaric chambers, communications systems, or where rendering of service is limited or prohibited by local law or edict. All consulting physicians and attorneys are independent contractors and not under the control of Assist America. Assist America is not responsible or liable for any malpractice committed by professionals rendering services to a Member. Call Assist America when traveling 150 Kilometers or more away from home or in another Country IN CASE:
- You require medical or counseling assistance
- You require legal assistance
- You experience local language problems
All services must be arranged and provided by Assist America. No claims for reimbursement will be accepted. When calling the Assist America Operations Center, be prepared with:
- Your name, telephone number, and relationship to the patient
- Patient’s name, age, gender, reference number and employer
- Description of the patient’s condition
- Name, location and telephone number of hospital, if applicable
- Name and telephone number of attending physician
- Information on where the doctor can be immediately reached
Contact Us
UAE Call: 800-4-32626
USA Call: 800-872-1414
Worldwide (call collect): +1 609-986-1234
For more information visit the
web site: www.assistamerica.com
|
